Neuro · AI Concierge

Service that sounds like your best person

AI Concierge is a customer-facing assistant grounded in your real bookings, policies, catalogs and schedules. It answers like your best person on shift, recommends like your best host, and hands to a human before frustration sets in, live on your site in days, not quarters.

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Quick answer

AI Concierge is a customer-facing assistant grounded in your products, policies and tone of voice. It answers from your own content rather than model memory, cites the source of every claim, stays inside guardrails you define, and hands the conversation to a person the moment it needs one. Live demonstrations switch across seven industries.

Around the clock

The questions that hit at 6pm, and again at 2am

Every one of these lands on a front desk, a phone line or a shared inbox today. AI Concierge fields them the moment they arrive, in the language they arrive in.

Three asks, one thread

Guests ask compound questions. It answers all of them.

A late checkout, a shaded cabana and a pet policy live in three different systems behind the desk. In the chat they are one conversation, checked against live bookings and answered in the house voice.

  • Every answer checked against live bookings, schedules and policies
  • A decline always arrives with a real alternative attached
Concierge, literally

Give it a budget and an occasion, get an evening

Ask for an anniversary evening under $300 and it checks Saturday availability, prices every piece against the live catalog, applies your loyalty perks and hands back a plan you can book line by line.

  • Availability and prices come from live schedules, not a brochure
  • Every line of the plan is bookable in the same conversation
A duel, settled warmly

It compares options the way a good host would

Two rooms, one anniversary. It lays the trade-offs side by side from real inventory, then gives an actual recommendation with the reason attached, instead of a shrug and a list of links.

  • Real inventory and real prices on both sides of the duel
  • The verdict reads like advice from a person, not a spec sheet
While the desk sleeps

The 1am guest gets a done answer, not a promise to check tomorrow

A family lands after midnight with a sleeping toddler and one urgent question. The concierge reads the late-arrival protocol, books the cot to the room and briefs the night desk, so by the time the car pulls in, everything is already arranged.

  • The cot is booked and the night desk briefed before the reply is sent
  • Every arrangement follows the resort's own late-arrival protocol
When something went wrong

Service recovery drafted with the facts and the right gesture

A guest is upset about a double-booked spa slot. Before anyone apologises, the concierge pulls the booking history, finds what actually happened, rebooks the slot and drafts the apology with a gesture that sits inside policy, ready for a person to send.

  • The apology is built on the booking record, not on guesswork
  • The gesture is drawn from the recovery policy, never invented on the spot
Grounded, not generic

The difference between a chatbot and a concierge

A generic bot deflects. A concierge that can see your bookings, policies and catalogs resolves, and cites where the answer came from.

“Can I check out late on Saturday?” · the Grand Resort group
A generic chatbot

“Late checkout is subject to availability and additional charges may apply. Please contact the front desk for assistance.”

AI Concierge

“Yes. Your Gold tier includes 2pm checkout, and room 214 has no turnover booked Saturday, so it is confirmed. Nothing else for you to do.”

Grounded in Bookings · Room 214 and Loyalty · Gold tier
“What should I bring to my first cardiology visit?” · the clinic network
A generic chatbot

“Please bring your identification and any relevant documents. For details, contact your provider's office during business hours.”

AI Concierge

“Bring your photo ID, your insurance card, a list of current medications with doses, and any prior ECG results. Your referral from Dr. Ibarra is already on file, so there is nothing to print.”

Grounded in Patient guide · Visit prep and Referrals · On file
“My ANC200 headphones stopped charging. Now what?” · the electronics retailer
A generic chatbot

“We are sorry to hear that. Please visit our support page or contact customer service for warranty information.”

AI Concierge

“You are 47 days into a 24 month warranty and charging faults are covered. Mail-in repair is free, or the Downtown Tech Desk can look at it same day. Want me to send the prepaid label?”

Grounded in Orders · #NW-88213 and Policies · Warranty
Every doorway

Meet guests wherever they already are

Ask me anything

On your website

A widget in the corner of every page, aware of the page the guest is reading, from the room detail to the refund policy.

In the room and lobby

A code on the nightstand, the bedside menu or the lobby stand opens the same concierge, already scoped to that property.

At the kiosk

Full-screen mode for lobbies, clinic waiting rooms and campus halls. No download, no login, no queue at the desk.

In the inbox

Guests who reply to a confirmation email get the same grounded answers in the same voice, minutes later, not next business day.

Guardrails

Helpful has hard edges

Grounded answers

Answers come from your sources, or not at all

Policies, hours, pricing and product details all come from your own source of truth. Every answer carries a citation back to the document it came from, so your team can open and check any claim.

  • Sourced only from your connected knowledge base, never invented
  • Every claim carries a citation your team can open and check
  • Off-topic requests get a polite, on-brand redirect, and the redirect is logged
Honest limits

When the sources are silent, so is the guesswork

If the knowledge base does not cover a question, AI Concierge says so plainly instead of improvising a plausible answer, then offers the closest thing it can actually confirm.

  • Says “that is not in our published services” instead of inventing one
  • Always follows the no with something true and useful
  • Unanswered questions become a content-gap report for your team
Human handoff

Escalates before frustration sets in

AI Concierge recognises frustration, repetition and low-confidence answers, then hands off to a live agent with the full transcript attached, no repeating yourself, no cold transfer.

  • Detects frustration, repetition and low-confidence answers
  • Hands off with the full transcript and context attached
  • Analytics show where handoffs cluster, so you can fix the gap
Tone control

One voice, tuned by you, held everywhere

Formal or friendly, terse or warm, you set the register and the vocabulary. AI Concierge learns your support macros, product names and house style, then holds that voice across every channel and every language.

  • Tone tuned to your brand, formal, warm, terse or playful
  • Vocabulary matched to your product catalog and support macros
  • Safe-language rules built in for health, finance and other regulated flows
The path

From first upload to every guest, in four moves

STEP 01

Load your content

Policies, catalogs, schedules and FAQs connect in days. The concierge reads what you already maintain, no rewriting required.

STEP 02

Tune the voice

Formal or warm, terse or playful. You set the tone, the guardrails, the escalation rules and the words it will never use.

STEP 03

Pilot one property

Go live on one property, clinic or store. Watch every transcript, tighten the answers and measure the deflection rate.

STEP 04

Every guest, every hour

Roll out across properties and channels. One knowledge base, one voice, every language, every time zone covered.

Ready for your industry

At home in seven industries

Try it in this industry →
The full map

Everything AI Concierge covers

Use cases

Front of house
Late checkoutSpa & dining bookings Room upgradesCabana holds Policy questionsDirections & hours
After hours
2am answersMultilingual replies Order statusAppointment changes Honest not-in-sourcesEscalation with context
Behind the desk
Question analyticsContent-gap reports Upsell attributionTranscript review

AI concierge

Neuro modules
AI ConciergeNeuro Search Knowledge Miner
Capabilities
Grounded answersCitations on every claim Tone controlUpsell awareness Frustration detectionLive availability checks
Guardrails
On-topic scopeSafe-language rules Human handoffRedirect logging

Connects with

Commerce & support
Comms
Your systems

Give your website a voice worth talking to

The live demo runs AI Concierge as six fictional companies, pick an industry and watch the brand voice, guardrails and grounding at work.

Try the live demo → Get in touch