Written and reviewed by the Green Arrow Consultancy team, led by Darren Tyler, founder and chief executive.
The form below, an email and a phone call all reach the same person, and that person does the work. Tell us what is going wrong rather than what you would like to buy, and you will get an honest answer about whether this is a job for us, for someone else, or for nobody at all.
It goes straight to a person, not a queue. You will have a reply within one working day. If it is urgent, call 029 2117 5902.
Fill those two in and send again. Everything else is optional.
Check it and send again, otherwise we have no way to reply to you.
A sentence or two about what you are trying to do gets you a useful reply instead of a request for more detail.
Send the short version here, or email info@greenarrowconsultancy.com with the documents attached.
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Contact Green Arrow Consultancy by email at info@greenarrowconsultancy.com or by phone on 029 2117 5902. The office is at Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ, Wales. Email is answered within one working day by the people who do the work, and the first scoping call is free. Use the form at the top of this page, or write to us directly.
Two people read this inbox. Neither of them is a chatbot, and neither will put you into a nurture sequence.
No qualification funnel, no discovery workshop you have to pay for before anyone looks at your systems.
Every email is read by a person, not routed by a bot. If the answer to your question is short, you will get the answer rather than an invitation to book a call. Target is one working day, Monday to Friday, UK time.
With the people who would actually do the work. We ask about the systems, the constraints, the deadline and who else is involved. You should come away knowing whether the problem is real and whether we are the right firm for it, including if the answer is no.
A short document setting out the outcome we are aiming at, the deliverables, the price, the timeline and the assumptions the price depends on. Fixed price where the shape is knowable, day rate where it genuinely is not, and we will say which and why.
Once the scope is agreed, the first task is always accounts, systems and content access. Access is the step that delays projects far more often than anything technical, so we start it in week one and we chase it.
A named contact, a written record of decisions, and progress you can look at rather than a status report you have to believe.
Seven lines in an email will get you a far more useful answer than a form ever could.
Both columns are meant seriously. A bad-fit engagement wastes your budget and our year.
| You should probably contact us if | You should probably not if |
|---|---|
| You have a website estate spread across countries, agencies or brands and nobody independent is holding it together | You need a logo, a brand identity or a marketing campaign, which is not what this firm does |
| You need production AI grounded in your own content, with citations and permissions, rather than a demo | You want an AI chatbot but have no documentation, product data or policies for it to answer from |
| You have a privacy, consent or cookie problem and need someone who can read the tag manager as well as the policy | Your budget is very small, in which case the onboarding overhead costs you more than we can add |
| You face an accessibility obligation under WCAG 2.2, EN 301 549 or the European Accessibility Act | You want a supplier who will agree with the plan rather than test it |
| You need an independent technical review of an existing agency's scope, code or invoice | You need the work started this week with no access arranged and no decision maker available |
| You want the same firm to build the thing and then keep it working | You are looking for the cheapest possible quote and nothing else matters |
The second column is not a negotiation tactic. If you recognise yourself in it, say so in your first email and we will point you somewhere more suitable.
Most clients start with one of the first two and move to the fourth.
Two to three weeks, a fixed fee agreed before it starts. We look at the systems, the content and the constraints, then produce a written recommendation with options and costs. You own the output and are free to have somebody else build it.
A defined assessment against a defined standard: an accessibility audit against WCAG 2.2 AA, a cookie and consent audit, an analytics implementation review, or an AI system evaluation. Findings are prioritised by risk, with the fix described rather than only the failure.
A website, a web application or a production AI system, priced after discovery because the honest range before anyone has seen the content is too wide to be useful. Delivered against written acceptance criteria, with accessibility and privacy treated as requirements.
Ongoing management of a website estate, a consent programme, an analytics setup or a live AI system. A defined scope, a monthly fee and a named contact. This is how most of our long relationships run.
The office is in Cardiff and works to UK time, but the client base is not British. Programmes run across the United Kingdom, the United States, the European Union, Asia Pacific, the Middle East, South America and South Africa, and roughly half of our clients have been based in the USA since 2022. Early and late calls are normal here rather than a favour. If you are outside the UK, put your time zone and two or three workable windows in your first email and we will pick one.
Written records matter more than meetings when a team is spread across continents, so decisions, scopes and changes are confirmed in writing. That habit came out of running multi-country website estates and it has survived into every part of the practice.
On procurement and due diligence. Green Arrow Consultancy Ltd is registered at Companies House under number 12491770, holds ICO data protection registration ZA822868, and is VAT registered under 344486874. We are a member of the International Association of Privacy Professionals. Those details, along with the registered office and the links to the public registers, are set out on the about page so your procurement team can verify them before the first call rather than after it.
If you would rather see the work than read about it, seven of our production AI systems are generalised into live demonstrations you can use without signing up for anything, and the case studies describe real engagements including the parts that went slowly. Both are usually a better first step than a sales call.
Darren's practical mind makes him really effective at cutting through complexity to find the most suitable solution.
Questions about pricing, privacy and ways of working are answered in the full FAQ.
Within one working day for email sent Monday to Friday, and usually the same day. A message that arrives on a Friday evening will normally be answered on Monday. If your enquiry is a live incident, such as a consent banner that has stopped firing or a site that is down, say so in the subject line and call the office as well as emailing.
No. The first call is a scoping conversation, typically thirty to forty five minutes, and it is free. It exists so both sides can work out whether there is a real piece of work here. If the honest answer is that you do not need us, you will hear that on the call rather than in a proposal three weeks later.
Paul Knowlson handles most first contacts, and Darren Tyler, the founder and chief executive, joins any conversation with a technical shape to it. There is no account layer between you and the people who do the work. More about the team is on the about page.
A fixed-price audit or a short discovery is the usual entry point, and those are measured in weeks rather than months. Below that level the overhead of onboarding a new client is larger than the value we can add, so we will normally point you at a smaller local supplier or at published guidance instead of taking the money.
Yes, and we will sign yours rather than insisting on our own paper. Send it with your first message if the subject matter needs it. We handle personal data for clients under a data protection registration, ICO number ZA822868, and we are used to procurement, security questionnaires and supplier due diligence processes.
Yes, at the top of this page. It asks for two things, your name and what you are trying to do, and it goes straight to a person rather than into a queue. If you would rather attach documents, email info@greenarrowconsultancy.com instead and you will reach the same place. Either way you get a reply from someone who would do the work, within one working day.
That is a normal starting position and often the reason people call. A large part of what this firm does is act as the client's independent technical counterweight inside an existing agency relationship: reviewing scopes, auditing delivery and translating between marketing, legal and engineering. You do not have to fire anyone to talk to us.
Written and reviewed by the Green Arrow Consultancy team, led by Darren Tyler, founder and chief executive.
One email with the problem, the URL and your deadline is enough to get a useful answer. If it is not a job for us, we will say so and tell you who it is for.