# AI Concierge: On-Brand Customer AI Assistant | GreenArrow > An AI concierge grounded in your products, policies and tone of voice. It cites its sources, stays inside guardrails, and hands over to a person when it should. Source: https://greenarrow.app/neuro/chat/ Last updated: 2026-09-04 Publisher: Green Arrow Consultancy Ltd, Cardiff, Wales, United Kingdom --- Neuro · AI Concierge # Service that sounds like your best person AI Concierge is a customer-facing assistant grounded in your real bookings, policies, catalogs and schedules. It answers like your best person on shift, recommends like your best host, and hands to a human before frustration sets in, live on your site in days, not quarters. Try the live demo → Get in touch Quick answer AI Concierge is a customer-facing assistant grounded in your products, policies and tone of voice. It answers from your own content rather than model memory, cites the source of every claim, stays inside guardrails you define, and hands the conversation to a person the moment it needs one. Live demonstrations switch across seven industries. Around the clock ## The questions that hit at 6pm, and again at 2am Every one of these lands on a front desk, a phone line or a shared inbox today. AI Concierge fields them the moment they arrive, in the language they arrive in. Is the pool heated in winter? Can I add a crib to room 310? What time does Driftwood stop seating? Do you take my insurance for a dermatology visit? Is late checkout free at Gold tier? Where do I return rental gear? Is parking included with the conference rate? Can I upgrade to a seafront suite tonight? Is the pool heated in winter? Can I add a crib to room 310? What time does Driftwood stop seating? Do you take my insurance for a dermatology visit? Is late checkout free at Gold tier? Where do I return rental gear? Is parking included with the conference rate? Can I upgrade to a seafront suite tonight? Do you have gluten free options at dinner? What is the cancellation window for spa bookings? My order says delivered but nothing arrived Can I switch my appointment to Saturday? Are dogs allowed on the terrace? How early should I arrive before a lab test? What documents do I need for enrolment? Can someone meet us at the ferry dock? Do you have gluten free options at dinner? What is the cancellation window for spa bookings? My order says delivered but nothing arrived Can I switch my appointment to Saturday? Are dogs allowed on the terrace? How early should I arrive before a lab test? What documents do I need for enrolment? Can someone meet us at the ferry dock? How it feels ## What a concierge that knows the business feels like Three asks, one thread ### Guests ask compound questions. It answers all of them. A late checkout, a shaded cabana and a pet policy live in three different systems behind the desk. In the chat they are one conversation, checked against live bookings and answered in the house voice. - Every answer checked against live bookings, schedules and policies - A decline always arrives with a real alternative attached Concierge, literally ### Give it a budget and an occasion, get an evening Ask for an anniversary evening under $300 and it checks Saturday availability, prices every piece against the live catalog, applies your loyalty perks and hands back a plan you can book line by line. - Availability and prices come from live schedules, not a brochure - Every line of the plan is bookable in the same conversation A duel, settled warmly ### It compares options the way a good host would Two rooms, one anniversary. It lays the trade-offs side by side from real inventory, then gives an actual recommendation with the reason attached, instead of a shrug and a list of links. - Real inventory and real prices on both sides of the duel - The verdict reads like advice from a person, not a spec sheet While the desk sleeps ### The 1am guest gets a done answer, not a promise to check tomorrow A family lands after midnight with a sleeping toddler and one urgent question. The concierge reads the late-arrival protocol, books the cot to the room and briefs the night desk, so by the time the car pulls in, everything is already arranged. - The cot is booked and the night desk briefed before the reply is sent - Every arrangement follows the resort's own late-arrival protocol When something went wrong ### Service recovery drafted with the facts and the right gesture A guest is upset about a double-booked spa slot. Before anyone apologises, the concierge pulls the booking history, finds what actually happened, rebooks the slot and drafts the apology with a gesture that sits inside policy, ready for a person to send. - The apology is built on the booking record, not on guesswork - The gesture is drawn from the recovery policy, never invented on the spot Grounded, not generic ## The difference between a chatbot and a concierge A generic bot deflects. A concierge that can see your bookings, policies and catalogs resolves, and cites where the answer came from. “Can I check out late on Saturday?” · the Grand Resort group A generic chatbot “Late checkout is subject to availability and additional charges may apply. Please contact the front desk for assistance.” AI Concierge “Yes. Your Gold tier includes 2pm checkout, and room 214 has no turnover booked Saturday, so it is confirmed. Nothing else for you to do.” Grounded in Bookings · Room 214 and Loyalty · Gold tier “What should I bring to my first cardiology visit?” · the clinic network A generic chatbot “Please bring your identification and any relevant documents. For details, contact your provider's office during business hours.” AI Concierge “Bring your photo ID, your insurance card, a list of current medications with doses, and any prior ECG results. Your referral from Dr. Ibarra is already on file, so there is nothing to print.” Grounded in Patient guide · Visit prep and Referrals · On file “My ANC200 headphones stopped charging. Now what?” · the electronics retailer A generic chatbot “We are sorry to hear that. Please visit our support page or contact customer service for warranty information.” AI Concierge “You are 47 days into a 24 month warranty and charging faults are covered. Mail-in repair is free, or the Downtown Tech Desk can look at it same day. Want me to send the prepaid label?” Grounded in Orders · #NW-88213 and Policies · Warranty Every doorway ## Meet guests wherever they already are Ask me anything ### On your website A widget in the corner of every page, aware of the page the guest is reading, from the room detail to the refund policy. ### In the room and lobby A code on the nightstand, the bedside menu or the lobby stand opens the same concierge, already scoped to that property. ### At the kiosk Full-screen mode for lobbies, clinic waiting rooms and campus halls. No download, no login, no queue at the desk. ### In the inbox Guests who reply to a confirmation email get the same grounded answers in the same voice, minutes later, not next business day. Guardrails ## Helpful has hard edges Your content only An honest no Human handoff Tone control Grounded answers ### Answers come from your sources, or not at all Policies, hours, pricing and product details all come from your own source of truth. Every answer carries a citation back to the document it came from, so your team can open and check any claim. - Sourced only from your connected knowledge base, never invented - Every claim carries a citation your team can open and check - Off-topic requests get a polite, on-brand redirect, and the redirect is logged Honest limits ### When the sources are silent, so is the guesswork If the knowledge base does not cover a question, AI Concierge says so plainly instead of improvising a plausible answer, then offers the closest thing it can actually confirm. - Says “that is not in our published services” instead of inventing one - Always follows the no with something true and useful - Unanswered questions become a content-gap report for your team Human handoff ### Escalates before frustration sets in AI Concierge recognises frustration, repetition and low-confidence answers, then hands off to a live agent with the full transcript attached, no repeating yourself, no cold transfer. - Detects frustration, repetition and low-confidence answers - Hands off with the full transcript and context attached - Analytics show where handoffs cluster, so you can fix the gap Tone control ### One voice, tuned by you, held everywhere Formal or friendly, terse or warm, you set the register and the vocabulary. AI Concierge learns your support macros, product names and house style, then holds that voice across every channel and every language. - Tone tuned to your brand, formal, warm, terse or playful - Vocabulary matched to your product catalog and support macros - Safe-language rules built in for health, finance and other regulated flows The path ## From first upload to every guest, in four moves STEP 01 ### Load your content Policies, catalogs, schedules and FAQs connect in days. The concierge reads what you already maintain, no rewriting required. STEP 02 ### Tune the voice Formal or warm, terse or playful. You set the tone, the guardrails, the escalation rules and the words it will never use. STEP 03 ### Pilot one property Go live on one property, clinic or store. Watch every transcript, tighten the answers and measure the deflection rate. STEP 04 ### Every guest, every hour Roll out across properties and channels. One knowledge base, one voice, every language, every time zone covered. Ready for your industry ## At home in seven industries Retail Hospitality Healthcare Finance Manufacturing Education Legal Try it in this industry → The full map ## Everything AI Concierge covers ### Use cases Front of house Late checkout Spa & dining bookings Room upgrades Cabana holds Policy questions Directions & hours After hours 2am answers Multilingual replies Order status Appointment changes Honest not-in-sources Escalation with context Behind the desk Question analytics Content-gap reports Upsell attribution Transcript review ### AI concierge Neuro modules AI Concierge Neuro Search Knowledge Miner Capabilities Grounded answers Citations on every claim Tone control Upsell awareness Frustration detection Live availability checks Guardrails On-topic scope Safe-language rules Human handoff Redirect logging ### Connects with Commerce & support Shopify Zendesk Intercom Salesforce Stripe WordPress Comms Gmail Outlook Teams Slack Your systems Booking engine Property management Product catalog + Any custom module ## Give your website a voice worth talking to The live demo runs AI Concierge as six fictional companies, pick an industry and watch the brand voice, guardrails and grounding at work. 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